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Information for clients using "Health Care" Insurance
Dear Customers,

Thank you for choosing "Health Care" Insurance provided by BULSTRAD LIFE VIENNA INSURANCE GROUP - specially developed to ensure you an accessible and reliable health care and opportunities for using wide range of medical services at the territory of Bulgaria.

In case you need to use your insurance in Bulgaria, please contact us on tel. 0700 14 144 (at the price of one city call or as per the tariff plan of the telecommunication provider used when calling).

! Now you can use also our free of charge mobile app B-Assist for clients with Health Care insurance or the web platform B-Assist.

You can download  the B-Assist app by Google Play  and AppStore

Please, see short demo about the main features and benefits of B-Assist app.


Information for B-Assist customers
(18 February 2019)

Dear Customers,

We would like to inform you that a completely new version of B-Assist  – our free mobile application for Health Care Insurance clients is now available. It now has an updated design and a greater range of features that save time and effort.

What is new in B-Assist?

  • Requesting a reimbursement of medical expenses only takes a few clicks – there is no need to submit documents on paper.
  • A virtual copy of your Health Care insurance ID card you can generate it through the application and display it on your mobile device during visits to medical facilities, in order to verify a valid insurance coverage.


If you have an old version of the application, you simply have to update it in order to use the new features.

Bulstrad Life VIG Team

Useful information:

Informational leaflet

General Terms and Conditions for Health Care Insurance

List of documents for reimbursement of expenses

Application for reimbursement of expenses

Declaration under article 15 (4)

Information regarding the average price of health serviceson subscribtion

Online Services


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